Return Information

Return Policy

Only manufacturer defects or items damaged during shipping will be authorized for full credit. Damaged or missing items must be reported within 48 hours of delivery. All other products may be returned to AW Industries within 30 days from invoice date. Unless the fault of AW Industries, all returned items will incur a restocking fee of 10%, and the customer will responsible for any shipping charges. Unauthorized returns will not be credited or reshipped.

Restocking Fees

AW Industries reserves the right to charge a 10% restocking fee on all items being returned. Please make sure that you thoroughly go over your order during the order review section of the checkout, in order to avoid any problems.

Damages & Shortages

Any order discrepancies must be reported within 48 hours of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact a Customer Service Representative to file a claim. If it is the fault of AW Industries, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, AW Industries will arrange for return shipping.